Refund policy

If something is not right, you have 14 days from the day your order arrives to start a return or an exchange. Items must come back new, unused, unwashed and in their original packaging with any hygiene seal intact.

How to start a return

1. Email team@myfilini.com within 14 days of receiving your order.
2. Include your order number and a short note on why it is coming back, or the size you would like instead.
3. We will send you the return address and walk you through the rest.

What we can accept

• New, unused and unwashed
• In the original packaging, with any hygiene seal intact

Anything that does not meet these conditions may not be accepted. Underwear is one of the few things we cannot resell once it has been worn, so we have to be strict about this one.

EU cooling-off period

If your order was delivered inside the European Union, you have a 14-day cooling-off period under EU consumer law. You can cancel your order within 14 days of receiving it, for any reason, without giving one.

Tell us within those 14 days and you then have a further 14 days to send the item back. It must be unworn, unused and in its original packaging with any hygiene seal intact, and we will need proof of purchase.

Refunds and store credit

Once your return reaches us, allow up to 10 working days for it to be processed. You can choose a refund to your original payment method or store credit to spend on myfilini.com. Either way, a confirmation email lands when it is done.

Exchanges

Email team@myfilini.com first so we can check availability and set aside the size or style you want. Once your original item reaches us in its original condition, we send the exchange out. If what you want is no longer available, we'll offer a refund or store credit instead.