We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment system. For your convenience, we also support digital wallets including Shop Pay, Apple Pay, and Google Pay, making checkout fast and secure.

Yes, all transactions are processed through encrypted, secure payment systems to protect your personal and payment information. Your full card details are never stored on our servers.

You’ll be charged in the currency shown at checkout.

We want to ensure you receive exactly what you need! If you need to make changes to your order, please contact us at team@myfilini.com as soon as possible.

You’ll receive an order confirmation email right after placing your order. Once your order has shipped, we’ll send a shipping confirmation with tracking details so you can follow your parcel’s journey to you.

We currently ship to the following countries:
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, Iceland, and Liechtenstein.

For destinations not listed at checkout, please contact team@myfilini.com

Whether you’ll need to pay customs or import duties depends on the value of your order. For EU customers, orders under €150 include VAT added automatically at checkout, so all taxes are prepaid and your parcel will arrive with no additional charges. For orders over €150, EU VAT cannot be charged at checkout. In this case, your local customs office may apply import duties and VAT once the parcel enters your country. At checkout, you can choose to pay these charges upfront (DDP), meaning nothing will be due on delivery, or select the pay-on-delivery option (DDU), where your courier will send you a simple payment link once the parcel reaches your country. As a small thank-you, customers with orders above €150 will receive a 5% discount code for their next Filini order.

Due to the intimate nature of our products, we can only accept returns of unworn and unwashed items and in their original packaging. Returns must be requested within 14 days of delivery for hygiene and safety reasons.

To initiate a return, please contact us at team@myfilini.com

Yes, we’re happy to assist with exchanges please. Please contact us at team@myfilini.com within 14 days of receiving your order.

Customers are responsible for the return postage to Filini. Once we receive your return, we will ship your exchange to you free of charge.

Once we receive your returned item and confirm it meets our return criteria, your refund will be processed within 10 business days. The amount will be issued to your original payment method.