We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment system. For your convenience, we also support digital wallets including Shop Pay, Apple Pay, and Google Pay, making checkout fast and secure.

Yes, all transactions are processed through encrypted, secure payment systems to protect your personal and payment information. Your full card details are never stored on our servers.

You’ll be charged in the currency shown to you at checkout.

Yes. All prices shown include VAT for EU customers, so there’s nothing extra to pay at checkout. Orders shipped outside the EU may be subject to local import taxes on delivery — see “Will I have to pay customs or import duties?” below.

We want to ensure you receive exactly what you need! If you need to make changes to your order, please contact us at team@myfilini.com as soon as possible.

You’ll receive an order confirmation email right after placing your order. Once your order has shipped, we’ll send a shipping confirmation with tracking details so you can follow your parcel’s journey to you.

We currently ship to the following countries:
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, Iceland, and Liechtenstein.

For destinations not listed at checkout, please contact team@myfilini.com

Orders are dispatched within 1–2 working days. Once on their way, EU orders typically arrive within a few working days, and orders to the UK and non-EU Europe within around a week, depending on your location and any customs checks. You’ll always receive tracking so you can follow your parcel.

Orders within the EU arrive with no surprises — any applicable VAT is already included in the price you pay at checkout.

Because they sit outside the EU, orders to the United Kingdom, Switzerland, Norway, Iceland and Liechtenstein may be subject to local import VAT or duties, collected by the carrier when your parcel is delivered. If you have any questions before ordering, just email us at team@myfilini.com.

Due to the intimate nature of our products, we can only accept returns of unworn and unwashed items and in their original packaging. Returns must be requested within 14 days of delivery for hygiene and safety reasons.

To initiate a return, please contact us at team@myfilini.com

Yes, we’re happy to assist with exchanges. Please contact us at team@myfilini.com within 14 days of receiving your order.

Customers are responsible for the return postage to Filini. Once we receive your return, we will ship your exchange to you free of charge.

Once we receive your returned item and confirm it meets our return criteria, your refund will be processed within 10 business days. The amount will be issued to your original payment method.

Our pieces are ethically made in Portugal from European fabrics, cut and finished by makers we know and trust.

Every product page links to our size guide — and because our two fabrics behave differently, they size a little differently too. Cotton is crisp and holds its shape (we chose an especially soft one and lined it with modal for extra comfort), while bamboo is stretchy and adjusts more to your body. Check the chart for the piece you’re shopping, and if you’re still unsure, email team@myfilini.com.